Sajid Mehmood — IT graduate in Doha, Qatar. Sajid Mehmood.
IT graduate based in Doha. BSc in Information Technology (Middlesex University Dubai), with training in networking and Microsoft Azure, and a hands-on interest in Windows tooling and web development.
Currently operational.
Solo emergency recovery under live airside operations. Zero downtime maintained — Safety Excellence Award.
Proactive monitoring and rapid escalation across 120–140 daily tickets. Zero clinical EMR downtime maintained.
Auto-remediated. No recruiters were kept waiting.
Building a foundation in IT, one project at a time.
I'm an IT graduate based in Doha, Qatar. I completed a BSc in Information Technology at Middlesex University Dubai (Upper Second Class Honours, 2:1), after an Advanced Diploma in Software Engineering at Aptech Qatar finished with overall distinction.
My training so far covers networking (a CCNA-aligned course at Corvit Systems), Microsoft Azure administration (an AZ-104-aligned course) and ERP fundamentals (an Odoo workshop). I also build practical Windows utilities, published below as the Sajid IT Toolkit.
Right now, I'm doing a part-time virtual AI technical content writing internship with GAO Tek Inc (Oct 2026 – Jan 2027), and I'm looking to grow into IT support, networking and web roles.
Enterprise traits that matter when infrastructure can't fail.
Five roles — most recent first.
- Virtual, part-time internship working with GAO Tek's professional team
- Structured 15-week program at 20+ hours per week, with on-the-job training
- Enterprise L2 support — hardware repairs, reimaging, network troubleshooting, Office 365
- Installed and configured servers, LAN networks and multi-function peripherals
- Built a structured digital IT asset registry
- Coordinated with government authorities on credential recovery and documentation
- MMCH (primary site, Al-Rayyan): 120–140 daily tickets via ManageEngine ServiceDesk Plus
- KMC (Korean Medical Center, Lusail): deployments and full server room inventory
- TVH (The View Hospital): end-user support and a complete serial number audit
- High-priority incident handling — EMR, network and workstation escalations, 50–60 critical tickets during peak periods
- L1/L2 escalation and scheduled preventive maintenance across all three sites
- Maintained zero EMR downtime across all three sites throughout the engagement
Three hospital sites, one coordinated rotation — tap a card.
View Experience Letter
Download- Enterprise ticketing & ITSM across 10+ sites — 120–140 tickets/day via ManageEngine
- Executive-level support for C-suite and directors at PIH Head Office
- Incident escalation — 50–60 critical tickets handled during peak periods
- HIA Airport Expansion — on-site IT lead across two project phases
- FIFA 2022 cyber attack response — 4-day incident lead, zero data loss
- Solo emergency UPS recovery after a 10kVA unit failed during heavy rainfall at a live HIA site
- Cross-subsidiary IT coverage — Aura Group, UCC, InfraRoad, Elegancia, UBTJV
- On-site IT lead for the Western Taxiway & Stand Development Works package at HIA, across two project phases
- Provisioned and maintained IT infrastructure under live airside operations and strict security clearance
- Solo emergency UPS recovery after a 10kVA unit failed during heavy rainfall — zero downtime, Safety Excellence Award
- Coordinated with UBTJV project management on system continuity and site safety compliance
Seven fronts of one two-year engagement — tap a card.
- Technical inbound support across Ooredoo product lines
- Maintained high first-call resolution rates
- CRM documentation, case tracking and customer troubleshooting
What I've used, studied and am learning.
Grouped by evidence, not by proficiency rating.
Demonstrated in completed work
Academic work and training
In progress
Same stack, sorted by domain.
Not claims — documents.
Selected work.
Each project is labelled by category and status. Details are shown only where I can point to evidence.
Objective
Practical Windows utilities for everyday IT support, maintenance and productivity.
Technologies
My contribution
Author of the five toolkit scripts: Software Updater, Cache Cleaner, File Organizer, PC Performance Optimizer and IT Quick Tools.
Implementation
Each script's source is viewable on the site before download, downloads are checked with a SHA-256 hash, and the File Organizer has an in-page preview of where files would go.
Evidence
The working toolkit on this site, with source code for every script.
Objective
Restore lost network and internet connectivity at an IDF (intermediate distribution frame) room.
Technologies
My contribution
Verified switch and cable connectivity, ran structured network diagnostics and traced the fault.
Evidence
Photo and write-up in the lab section below.
Objective
Resolve a UPS backup power issue that threatened server uptime.
Technologies
My contribution
Inspected hardware and power connections, performed safe shutdown and recovery procedures, and restored server power.
Evidence
Photo and write-up in the lab section below.
Five missions, documented start to finish.
Mission
Live, active airport expansion sites needed end-to-end IT deployment. Mid-project, heavy rainfall caused a 10kVA UPS to fail at a critical site, putting live operations at risk.
Environment
Hamad International Airport (HIA) Expansion, Al Tawkel, Qatar — Corporate Enterprise · Aviation Project, 2023–2024.
Role
On-site IT lead across two project phases for Al Tawkel at HIA.
Action
Delivered end-to-end IT deployment across live sites. When the UPS failed, sourced and deployed a 5kVA replacement solo to keep operations running, then reinstalled the 10kVA unit on return.
Technology
Result
Zero downtime throughout the incident — formally recognised with the HIA Safety Excellence Award.
Mission
Three concurrent hospital deployments needed continuous IT coverage while keeping Electronic Medical Records systems fully uninterrupted.
Environment
MMCH (Al-Rayyan) · KMC (Lusail) · TVH, Qatar — Healthcare Infrastructure, 2022–2023, reporting from PIH Elegancia Tower 18.
Role
Sole IT engineer across all three sites; ticket lifecycle and performance metrics reviewed by the IT Project Manager.
Action
Deployed 300+ workstations and built server room inventories across the sites, while maintaining EMR support through proactive patching and rapid incident response.
Technology
Result
Zero EMR downtime across all three sites for the full engagement.
Mission
During the FIFA World Cup, PIH's server infrastructure came under active cyber attack — a high-stakes threat given the scale and visibility of the event.
Environment
Star Link · PIH Group · PIH servers, Doha, Qatar — Live Cyber Incident Response, FIFA 2022.
Role
Appointed incident lead, coordinating the response across the Network and IT teams.
Action
Systematically isolated threat vectors, deployed Kaspersky EDR across all affected endpoints, and secured server assets to contain and eliminate the threat.
Technology
Result
Zero permanent data loss; full recovery over the 4-day response.
Mission
Government immigration processing centres needed full IT infrastructure without a structured digital asset registry in place.
Environment
Ministry of Interior (MOI) · Al Tawkel, Dubai, UAE — Government Infrastructure.
Role
Delivered full L1–L2 support, managed device lifecycle across departments, and coordinated directly with government authorities on credential and documentation systems.
Action
Built structured digital asset registries from scratch and coordinated cross-department device lifecycle management to support day-to-day immigration processing operations.
Technology
Result
Full asset coverage and seamless day-to-day government operations.
Mission
The PIH Group conglomerate — UCC, Aura Group, InfraRoad, Elegancia and UBTJV — needed consistent, responsive IT support across 10+ enterprise sites, including executive-level demands at the Head Office.
Environment
Star Link · PIH · UCC · Aura, Lusail, Qatar — Enterprise Multi-Site, 2022–2023.
Role
Delivered IT support across all 10+ sites, including direct executive-level support for C-suite and Directors at PIH Head Office Tower 18, and led incident escalation during peak periods.
Action
Managed enterprise ticketing and ITSM via ManageEngine — 120–140 tickets/day across the sites, including 50–60 critical escalations during peak periods, while maintaining SLA compliance conglomerate-wide.
Technology
Result
95% SLA compliance at enterprise scale, with C-suite support delivered throughout.
Lab write-ups with photo evidence.
Two documented troubleshooting write-ups. More will be added when they are documented.
LOG-01 Cisco / Networking IDF Room Network Troubleshooting Resolved
Structured network diagnostics and connectivity troubleshooting within an enterprise IDF (intermediate distribution frame) environment.
Objective — restore lost network/internet connectivity at the IDF.
Actions — verified switch and cable connectivity, ran structured network diagnostics, traced the fault, restored service availability.
LOG-02 Hardware / IT Support UPS & Server Power Diagnostics Resolved
Diagnosed and resolved a UPS connectivity issue to ensure uninterrupted server power and system stability.
Objective — resolve a UPS backup power issue threatening server uptime.
Actions — inspected hardware and power connections, performed safe shutdown/recovery procedures, restored server power operations.
LOG-03 Cybersecurity Applied vs. working knowledge Documented
Security-relevant capability drawn from live enterprise deployments — separating what was applied hands-on from working knowledge gained through CCNA certification and academic study.
Network Security — Applied: VLAN segmentation, STP, OSPF/BGP routing. Working knowledge: firewall config, VPN, NAT/PAT.
Endpoint Security — Applied: Kaspersky EDR deployment (FIFA 2022), patch management across 300+ devices. Working knowledge: MDM (Intune).
Incident Response — Applied: threat isolation and cross-team coordination during the FIFA 2022 4-day response, ITIL incident management.
Access Control — Applied: Active Directory, Azure AD/M365, credential recovery (UAE MOI). Working knowledge: Group Policy.
Security Monitoring — Applied: proactive system monitoring, SLA-driven ticket monitoring. Working knowledge: security audits.
Backup & Recovery — Applied: emergency UPS recovery, safe shutdown/restore, zero-downtime continuity (HIA).
Certification evidence for CCNA and AZ-104 lives in Proof. Dedicated lab write-ups (objective / architecture / configuration / result) for these categories don't exist yet — nothing shown here is invented to fill the gap.
See how I'd troubleshoot it.
A simulated walkthrough of a common diagnostic sequence — DNS resolution, ping, then a traceroute. Browsers can't send real ICMP packets, so this is illustrative, not a live network tool.
Submit a ticket. Watch me triage it.
A simplified demo of category → priority → SLA triage logic as used on IT service desks. Describe an issue below — nothing is stored or sent anywhere.
Sajid IT Toolkit
Practical Windows utilities built for everyday IT support, maintenance, and productivity.
Free Windows IT tools and maintenance scripts (BAT) for troubleshooting and IT support on Windows 10 and Windows 11. Each script's source code is viewable before you download it.
No tools match your search. Try a different word, choose “All”, or request it with the card below.
Windows scripts can make system-level changes. Review the source code and understand what the script does before running it. Use administrator privileges only when required.
Academic foundation.
Specialised in enterprise systems, infrastructure, networking and cybersecurity fundamentals, aligned with real-world enterprise environments.
Intensive software engineering programme covering networking, databases, development, enterprise systems and infrastructure management.
Mathematics, Physics and Computer Science — built the analytical foundations that later supported enterprise IT specialisation.
Happy to connect you directly with a referee for a quick reference call.
Certificates & training.
Enterprise networking — routing, switching, VLANs and IP services, aligned with Cisco's CCNA 200-301 syllabus.
Microsoft Azure administration training — identity, storage, compute and networking, aligned with the AZ-104 syllabus.
View CertificateITIL-aligned incident, change and problem management — basic hands-on experience gained during the HIA project.
Software engineering programme covering networking, databases, development and enterprise infrastructure — completed with overall distinction.
One-day Odoo ERP workshop — managing products, vendors and customer relationships for business growth.
Professional certificate documentation from TechWiz4.
Recognised for volunteering support at the Middlesex University Dubai Career Fair.
Recognised in the field.
Formally recognised by project management for exceptional dedication, safety compliance and technical performance during the HIA Expansion Project.
Led a 4-day incident response to an active cyber attack on PIH servers during the 2022 FIFA World Cup — zero permanent data loss.
Sourced and deployed a replacement UPS solo after a 10kVA unit failed — preventing any infrastructure downtime.
Senior professionals I've worked alongside.
Worked closely with Rayees during the UBTJV project deployment — his senior guidance and hands-on support were integral to the project's success.
View on LinkedIn →Provided critical support during the UBTJV server incident resolution and mentored me while I was leading IT operations for C-suite executives at PIH Head Office.
View on LinkedIn →Additional references available upon request — contact details shared privately with prospective employers only.
Let's connect.
Questions, opportunities or collaboration — send me a message.
